Customer Service Representative

Full Time GRO MISSOURI in Services Email Job
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Job Detail

  • Job Function Customer Service
  • Qualifications GED
  • Experience Level Entry Level

Job Description

Provides assistance to new and established customers, including cross selling of products and services.
Performs a variety of customer services, such as opening new accounts, establishing direct deposit accounts, opening retirement accounts and assisting customers with inquiries concerning products and services.
Explores customer needs and cross-sells services that are in the best interest of the customer.
Makes appropriate referrals to other business units for traditional and non-traditional banking products and services.
Provides superior service to customers.
Conducts relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations.
High school education or equivalent.
Basic math skills required.
PC and typing skills required.
Attention to detail required.
Ability to maintain regular and punctual attendance.
Must possess good judgment skills and the ability to handle confidential information.
Effective oral and written communication skills. Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner.
Ability to work quickly and accurately, analyze information and make decisions.
Willingness to assume additional responsibilities/duties/projects as they arise.
Ability to operate office equipment.

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